Transparent Refund Schedule

Cancellation Policy

CROWN WHEELS LTD (RC 9632213) • Draft — pending legal review

We know plans change. Here's exactly what happens if you need to cancel a confirmed booking, and what happens on our side if we need to cancel yours.

If you cancel

More than 48 hours before your hire date

Full refund, processed within 3–5 business days.

24–48 hours before your hire date

50% refund — the other half covers our scheduling loss on that vehicle and driver.

Less than 24 hours before your hire date

No refund — by this point we've committed the car and driver specifically for you.

You don't show up on the hire day

No refund — the booking is considered fulfilled on our side.

Exception:if you're cancelling because of your own death or hospitalisation, none of the above charges apply — tell us and we'll issue a full refund regardless of notice given. We may reasonably ask for supporting documentation.

To cancel, go to your booking in your account and submit a cancellation, or contact us directly on WhatsApp with your booking reference.

If we cancel

Sometimes we have to cancel on our end — a vehicle issue, a driver emergency, or another unavoidable circumstance. If that happens:

You get a full refund, processed within 24 hours.
You also get a discount on your next booking with us, as an apology for the inconvenience.

We'll always tell you why, as soon as we know.

Rescheduling instead of cancelling

If your hire date just needs to move, you don't have to cancel — submit a reschedule request from your account with your preferred new date. We'll approve it if the car is available, or let you know if it isn't. Rescheduling doesn't carry the cancellation penalties above.

Questions

If something about your specific situation doesn't fit neatly into the schedule above, message us on WhatsApp — we'll work it out with you directly.

Message via WhatsApp (+234 806 972 3085)

This policy applies to car hire bookings. It does not apply to car sales enquiries or offers, which are non-binding until a sale is agreed and completed offline.